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Support
To make your customer experience as pleasant as possible, we offer several ways for you to get the assistance you need.
- Frequently Asked Questions
- Order status by logging in on our website
- Email support for questions about products or existing orders
- Phone support staffed M-F 9-5 Eastern US time: 1-800-365-9088
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Frequently Asked Questions
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How to Order
You can order products by logging in on our website. Website orders are input directly into our provisioning system and begin processing immediately. You can also order by calling us at 800-365-9088 or faxing an order to 800-622-6056.
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Jewelry Materials
Many of our products may be purchased in various sizes and colors. Most of our products are made using Swarovski Austrian crystal. Occasionally, Czechoslovakian crystal is substituted. When specified, cz (cubic zirconia) is used instead of crystal. Gold refers to a gold plating, a gold tone or a simulated gold finish, not solid gold or gold filled. Silver refers to a silver plating or a simulated silver finish and not sterling silver. If an item is sterling silver, it will be clearly stated as such in the product description. Unless otherwise stated, pearls are faux or simulated pearls, not cultured or freshwater pearls.
The crystal colors in this are representative of the actual colors, but due to limitations of printing technology, they are not 100% accurate. If you would like a stone color chart containing samples of actual crystals, please call. These charts are free to active customers.
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Order Processing
Future Collection processes and ships 95% of its orders within 2 business days. Notable exceptions include special order items, such as custom name pins or products that are not in our catalog, which can take up to 4 weeks.
If a product you have ordered is not in stock, we will attempt to contact you to verify you wish t hve the item backordered. If we are unable to reach you, you order will automatically be placed on back order and will ship as soon as stock is relenished.
We gladly add to any order that has not been invoiced; however, since we make every effort to ship within 24 hours, add-ons should be made promptly. Once an order has been invoiced, additions to the order are considered a separate order.
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Shipping
Future Collection uses UPS and USPS for shipping orders and shipping costs are based on delivery within the continental United States. Upon checkout, you are given a choice of carrier options along with a real-time calculation of carrier rates. Future Collection charges the rate shown. The following additional fees may apply:
- COD Fee: $10
- Drop Ship Fee: $2
- USPS Handling Fee: $2 (only applies when customer selects US Postal Service)
For shipments outside of the United States, your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. For estimates on shipping rates to countries other than Canada and the United Kingdom which are listed at checkout, please contact us.
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Order Tracking
To track your orders, simply log in to our website and click on the 'account' menu item. Your orders will be listed, and by clicking on the view details links, you will be able to see up-to-date status changes as well as carrier tracking numbers.
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Payment
Future Collection accepts Visa, MasterCard, American Express and Discover. We also extend COD to established customers, and 2% 15 days net 30 terms to customers averaging over $200/mo. in order volume with good credit standing.
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Returns & Replacement
Our Guarantee - 100% Satisfaction. No excuses. No hassle. If you are not absolutely satisfied with anything you purchase from Future Collection, simply return the item for a prompt refund. Future Collection must be informed of any item being returned within 7 days from receipt of the order. A return envelope will be included in your replacement order for your convenience in returning the merchandise. A 15% restocking fee will be charged for returns after the 7 day notification period. A credit will be issued to the account and then applied to any additional order. We DO NOT disburse Cash Refunds. Customers will be responsible for any freight charges associated with the order. Special orders cannot be returned.
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Special Orders
Special orders cannot be returned and must be paid for in full upon placement of the order. Allow 4-6 weeks for delivery.
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Address, Phone, Fax, Email
Future Collection
2008 Hillsborough Street, Suite #10
Raleigh, NC 27607
800-365-9088 Phone
800-622-6056 Fax
info@futurecollection.com
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